Clients from Hell

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May 16, 2013
"I am best friends with NASA and they looked at your code and said that it is junk code and that you shouldn’t use frames."

Throughout the project, he did the same thing with Reuters, ABC, and Fox News. These were all his friends.

Also, there were no frames in the code. 

May 05, 2013

I was doing some social media and web design work for a client I knew personally.  The password suddenly changed on the web hosting and company email. Then I couldn’t log in to the Facebook page.

Me: Hey, did you take me off the Facebook page as an admin?

Client: Yes.

Me: Why is that?

No response came and a few hours later, I was kicked off of twitter as I was doing some work. Apparently the password had changed.

Me: What’s going on?

No response. After some more time

Client: We hired someone else, **** not willing to pay what you want.

I was working for free because I wanted to build my portfolio

Me: Well, thanks for the opportunity and I’m sorry it didn’t work out. I would have preferred you talked to me instead of changing the passwords on work as I complete it. Regardless, good luck.

Client: (drunk via text) I tired to talk to you about it when u were here and said he had talked with you we had a lady already doing it he was shocked on what you wanted to charge thanks.

April 09, 2013

Last year, I was unemployed and was helping a friend with his business. I translated e-mails and phone calls for foreign clients. My friend bought a Chinese product to be resold in Italy, but he needed the instruction booklet in Italian. I proposed for translating the whole stuff and we agreed on a price less than half the “translating company” price. I worked for 40 hour, translating “chingrish” into a readable Italian, and gave the translated documents a week before the deadline.

Client: Good job, but who told you to do this? I don’t remember agreeing to anything.

That didn’t stop him from posting the manual on the site. He hasn’t paid me and I haven’t heard from him since. 

March 22, 2013

Hey, I just gave your number to a friend of mine. He needs a website for his business, but he asked a web agency and they threw a huge price at him. Obviously, I thought of you. I told him since you’re a freelancer, you’ll do the website for next-to-free. When I told him that, he seemed very interested in working with you. No thanks necessary. 

March 13, 2013

I was helping a friend with a (free) design on a save-the-date mailer. After a variety of changes including one complete do-over, my friend was standing over my shoulder watching me make changes.

Client: I appreciate this. I can’t do what you do.

Me: Thanks man, that -

Client: Because I don’t have that software.

March 07, 2013

Friends are a renewable resource

My friend was looking for a video editor. Since I make a living as one, she turned to me.  

Client: I’m looking for an online editor that can do a short video in a couple of days. All the offline editing will be done by the director and you’ll just do the effects and clean-ups. 

Me: Do you have exactly what needs to be done? And how many days, exactly? I can give you my answer if I know more of the details.

Client: It’s just basic effects and clean ups. Probably five or so days. The payment will be x since we’re already almost over budget. I hope that’s okay with you.

Me: Can we meet up and discuss the project? 

Client: I’ll text you.

A couple of hours later, I get a call.

Client: Turns out you’ll be doing both the offline and online editing. You’ll get the footage on Saturday (the video was due Sunday). Pay is still the same. 

Me: I’m sorry. I’m not available to do all that work in that amount of time.

Client: How about you find someone to help you and you split the work and the money?

Me: Honestly, this won’t be enough money to get a real professional.

Client: Don’t use a real professional then! Use a friend, that’s what I would do.

Me: Yes, I know. 

February 19, 2013

I usually don’t do work-related favors for family, but last Christmas, I agreed to design a holiday card for my uncle. After five revisions and numerous options, my uncle was satisfied and sent out the cards. I found $10 in my PayPal.

Me: Hey, what’s this for?

Client:  A tip for that card.

It was seemingly thoughtful, but when the whole family got together for the annual gift exchange, it became apparent that I was somehow forgotten. The card I created was to inform each family member who they were the secret Santa for. And apparently, my uncle was supposed to be mine.

February 17, 2013

Keeping it in the family

Client: We urgently need a website! 

Me: O-okay. Do you have something in mind?

Client: Yes, we want our website just like this [example site]. 

Me: It’s a relief you have a good idea of what you want if there’s a rush to get this made. Do you have a rough estimate of how much you want to spend.

Client: We like to work like a family here.

Me: That’s a great way to work.

Client: So we don’t pay out money as wages are so low. 

Me: How does that work? 

Client: If you are as good as you say you are, you’ll be willing to work on a commission-basis. If we feel our website’s getting enough sales, we are willing to pay you your commission. 

Me: That won’t be possible for me, I need money to live.

Client: This is how we work. Take it or leave it. 

Me: Since there is nothing to leave, I’m going to have to say no.

Client: It takes a real *professional to work with us. I suspected you wouldn’t be up to the task.

*Editor’s note: From the Wikipedia page for ‘professional,’ first sentence: A professional is a person who is paid to undertake a specialized set of tasks and to complete them for a fee.

January 25, 2013

How Doctors Must Feel

I was at a party when a client’s business partner approached me. 

Client: Hey, [Client] tells me you could answer a computer question for me.

Me: Depends. What’s the question?

Client: My computer stopped working the other day. The light comes on but nothing happens.

Me: Well, it’s hard to say what might be the problem from just that. It could be something simple, it could be that something needs replacing.

Client:  Pfft! That’s the best you can come up with? What a waste of my time. 

January 23, 2013

Client: My sister-in-law saw the visuals, and she wasn’t happy.

Me: What didn’t she like about them?

Client: She said they were shit and not worth the money.

Me: Do you think that?

Client: I haven’t looked at any of them yet.