I’ve recently had a client who needed posters for an event happening a week later.
Even though I followed her instructions to the letter, she complained with each draft I sent. Finally, all was agreed upon and the poster was sent to a printer.
The day before the event, she called me in distress.
Client: These posters look terrible - it’s missing the date and some of the colors!
Me: I’m looking at the final example here - the one we agreed on – and it looks like I didn’t forget anything. But maybe —
Client: You know we have a deadline TODAY, right ?
Me: Yes, of course I know that - but I don’t know what went wrong. If you could send —
Client: It’s not my job to know what’s wrong, IT IS YOURS.
Me: If you can just send me the PDF you used for a quick look, then —
The client hung up on me.
I called around to discover that printer’s raster image processor was unsupported, and it had therefore removed some of the colors. This was a somewhat common occurence for them.
I called the client back and tried to explain what had happened
Client: What are you going do about this?
Me: I have had them make you some new posters, free of charge. Because the rush the method is a little different, so the quality won’t be the same, but —
Client: Jesus f****ing Christ! How in the world can you be so unprofessional, dumbass?
Me: As I’ve told you; the problem lies with the printer you use. Apparently —
Once again, the client hung up on me.