Client: Take the prices off of each item.
Me: How will people know how much each item costs?
Client: I don’t want the prices to be the focus of the product.
Me: Isn’t this an online store where people can purchase your products?
Client: No, it’s a gallery where people can purchase my products.
Me: Without knowing the price?
Client: Yes. Also change the header from ‘gallery’ to ‘shop.’
Client: Why would I hire another designer when I could just get you to do it for free?
Me: … I wasn’t planning to work for free.
Client: I meant that I’d get you to do this work in addition to the work I’m already paying you for.
Me: I’d have to charge if the scope of the project gets bigger.
Client: You can’t just spring something like that on me.
Client: We need to delete a post from a month ago on Facebook.
Me: Okay. Was there a problem? You’ve approved all of the Facebook posts a month prior before they go live.
Client: Yes, you posted a website that isn’t ours.
Me: Yes sir, I was citing the source that we took the information from. Like I said, it was approved prior. Plus, this was from a month ago, I’m not sure if it’s relevant anymore. I can make you an admin to the page if you would like to take over and delete any posts you don’t like now.
Client: I don’t have time to deal with that. Who looks at Facebook anyway?
Editor’s note: the last article I read on the issue put the number of Facebook users past 1 billion. FYI.
For context, this all occurred on a Friday. We were finalizing the specs for a website.
Me: Okay, that all sounds good. We can have the new site completed in two weeks.
Client: But I have an ad campaign with thousands of dollars behind it starting next Monday! You absolutely have to have it done by then!
This was the first time my client had informed me of this.