Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered
A collection of client horror stories from designers and freelancers on CFH.

This Yahoo’s As Big A Problem As His Yahoo

, , , , , , | Related | May 18, 2024

I have my grandfather and his much younger business partner as a client.

Partner: “Your grandfather’s Yahoo is broken.”

Me: “His Yahoo? Do you mean the email account has a problem, or is the website down?”

Partner: “Yes, his email. You have to fix it. Do you have a few minutes?”

Me: “I live in Toronto, remember? He lives over two hours from here.”

Partner: “No, I mean over the phone. You tell me, and I’ll call him and tell him what to do. I think Yahoo has a virus.”

Me: “You mean you think his email was hacked?”

Partner: “No, a virus. He can’t log into his email. You reset his password, and he can’t log in. I can log in using his email and password, but the Yahoo on his computer must have a virus. He took it to one of those shops, and now his Yahoo doesn’t work.”

Me: “Are you sure he isn’t typing his new password in wrong?”

Partner: “No, that’s ridiculous. It must be a virus. Can you, like, Google a virus?”

Me: “Uh, yeah. I’ll call you back.”

I have a coffee and check my schedule to see if I can fit a trip out of Toronto to see my grandfather over the weekend. When I call to see when would work…

Partner: “It works! Everything is fine. Problem solved, and your grandfather is relieved.”

Me: “Good! I’m glad the virus is gone.”

Partner: “Don’t be silly. It was the password. He wasn’t typing it in right. Your grandfather’s very old, you know.”

They’re Word-Pressed To Show Their “Skills”

, , , , , | Right | May 17, 2024

Client: “I know how easy it is to set this up; I used WordPress a couple of years ago. You just need to add a couple of plugins and copy my content. It takes no effort or skill. Frankly, I think you should do it for free.”

Me: “Sorry, I can’t go lower than my already-reduced rate of £20 per hour.”

Client: “Can you at least come down to £10 per hour?”

Me: “Sorry, £20 is as low as I can go.”

Client: “Fine. I’ll do it myself.”

A couple of days later…

Client: “Look, whatever, I’ll pay your ridiculous rates. Here’s what I need.”

Me: “Okay, great. I’ll get started first thing on Monday.”

Client: “I need it by Monday.”

It was Saturday.

After I read the content, the client claimed that they specialized in e-commerce and web development. Judging by the difficulty they had tweaking a WordPress site, something doesn’t add up here.

Something Got Lost In The Range Between Their Inboxes

, , , | Right | May 16, 2024

I’m working on a brochure for a social program that helps at-risk children of all ages.

Client: “Attached are a few photos for the brochure. We’d like to reflect diversity in age, race, and gender as much as possible, so I’ve sent you more photos than you need so you can choose accordingly. It would be great for each row of pictures to have a mix of ages and races to whatever degree possible.”

Attached to the email were eight images. Every picture was of the same African-American eighteen-year-old boy in a graduation cap and gown.

Start By Using It To Educate Yourself

, , , | Right | May 15, 2024

Client: “Where’s my website?”

Me: “I’m still waiting for your specs. All you sent me was a PowerPoint presentation with no notes or direction.”

Client: “That presentation is what I want the website to be!”

Me: “Well, I guess I can build from that and have something for you to review in a couple of days.”

Client: “A couple of days?! It should be up and running already! I sent you a PowerPoint!”

Me: “Well, there isn’t a magic program that you can feed a PowerPoint into which then spits out a website.”

Client: “Then what’s the point of having a f****** computer?!”

File This Under “Gonna Be A Pain In The Butt”

, , , , | Right | May 14, 2024

I work for a video production company. We send an MP4 to a client so they can upload the video to their YouTube account. We get this email a few days later.

Client: “I’m trying to upload it to my YouTube account. I have tried doing so on four different days, and it always says it’s uploading, but it stays at 0%. Can you try sending it in .jpeg or .mp3?”