Client: I thought you said the website was friendly.
Me: It is. What issues did you experience?
Client: I typed in my password and I got the error. “Access Denied. Wrong Password”
Me: If you would like, I can give you your username and password.
Client: A FRIENDLY website would’ve given me my password.
Me: Did you click on “Forgot my Password”?
Client: No, I didn’t forget it.
An hour later, I got an email from the client telling me he forgot his password. He was wondering if there was a recovery system in place.
Another “small little change”, from the Clients From Hell archives.