While the owner was
a nice guy, my client’s new marketing director went straight to CFH status:
Client: Why is
this invoice for four hours of web updates?
Me: Well, you sent 20 emails over a
five-day period. You kept making changes. It adds up. I kept reminding you of
the time spent.
is ridiculous. I
could have made all these changes myself in 15 minutes.
Me: Well, I
don’t want a client to be surprised by an invoice. I will be happy to roll back
the website to last week and undo all of the work. You won’t have to pay for
it, and then you can do it yourself in 15 minutes.
pause) I’m going to speak to the owner about this. You can’t just charge
whatever you feel like putting on an invoice.