I met with a client in person for the first time after working remotely for months. I received this email the next day. 

Client: Hi. Right. Sorry about this but we’re going to terminate our contract with you. Don’t get me wrong, your work is great, but I wish you’d been upfront at the start about your physical presence. It doesn’t fit our company image and we can’t have anybody supplying us services who doesn’t fit.

Some advice: join a weight-loss group and join a gym. You won’t need those ‘walking sticks’ after. This isn’t an insult – you’re good looking otherwise!

Maybe we can work with you in future if you fit our image. Please waive our contract termination fees as you didn’t tell us at the start you weren’t a good fit. Thank you.

About the “walking sticks” I “won’t need.” I’m disabled from a serious car crash 10 years ago.

I’m not waiving their fee.