I’m a web designer. I met a new client in a meeting for a completely different business and ended up chatting about his web development needs. Long story short he asked for a quote on an e-commerce store that I sent right away. The client took a week or so to consider then signs the agreement and paid a 70% deposit per my terms.
However, he refused to give me ANY details on how to access his Cpanel or anything to do with his site – probably because he didn’t know how. Frustrated, I tried sidestepping him to get the job done.
Me: I have spoken to your host and they agreed to install WordPress on your domain and provide me with the login details, but they need you to phone and authorize this. I see no other way to help you without access to your Cpanel. Please note this means you are NOT hosting with me and will not have to pay my hosting and maintenance fees, however, this also means you will NOT qualify for the perks listed in my contracts under my hosting. No hard feelings, just making sure you are clear on this point.
Client: This is ridiculous, why do I have to make a call this is part of what YOU are supposed to be doing!
Me: Picture this, if you ask your mechanic to fix your car and you agree on a price but you refuse to allow him to access your vehicle, do you still expect him to magically be able to fix it for you?
Client: Ok fine I’ll call them.