My client purchased a domain and asked that I set up emails for her and her staff.
Client: You created the wrong email addresses.
Me: Oh? I am looking at the email you sent. I created the emails with the exact handles you requested.
Client: I need the emails to be [client]@[ShortenedDomain.com], not [client]@[ReallyLongDomainNameThatSheOwns.com]
Me: I’m sorry, but that’s not the domain that you purchased.
Client: This has nothing to do with my domain. My domain is correct. The emails are wrong.
Me: You cannot make any email address you want. It doesn’t work like that. You need to own the domain you are using for the email addresses.
Client: (now enraged) WHY WOULD YOU EVEN AGREE TO CREATE EMAILS WITH SUCH A LONG DOMAIN? This is unacceptable…