This was a few years ago when I worked as a Systems Administrator
for a medium sized start-up. The non-IT staff, despite multiple explanations
about what it is we did, somehow had the impression that we were little more
than faceless flunkies. This is how our daily interactions with the non-IT
Client 1: (to my
boss, the IT director as he was walking by) Excuse me, my trash can needs
to be emptied.
Client 2: Hey,
can you get the lights above my cubicle fixed? One of them is out.
Client 3: (via
text message on a weekend) The toilet is clogged. Can I get a fix.
Client 4: (pokes
head out of cubicle as I’m walking by with my hands full of equipment) Excuse
me, the coffee pot is empty, could you like, take care of that? Thanks!
Urge to “schedule