This story was when I was training
in system integration (administrating computer and server for clients).
Our client was a big healthcare
company and even when we did perfect jobs, they thought they could save money by
finding other companies that will do the work for less.
Once, the cleaning person just
shut off the power of the router inside the room, because she needed the plug
for the vacuum cleaner. After she finished, she didn’t put the power of the
router back and they had no Internet.
We provided our service from
+200km away with VPN connections, but without a connection it was impossible to
find the reason for their internet loss. We decided to drive there and prove
Of course, they figured this
would be a good opportunity to “find a cheaper solution” and ordered another
company who was consulting in the same city to check out the same problem and
see if they could underbid us.
After we arrived, this other IT
company was poking around trying to figure it out. They said that the internet
was out because, and this was their reason, the “SWITCH” is not “ROUTING.”
Me and my boss asked them if this
was a joke. It was not.
Once we started looking we
immediately found that the real issue was the unplugged power, but we didn’t
say anything. We wanted to have some fun and make them feel bad for hiring
The other company tried things
and asked for passwords for our servers and things that didn’t have anything to
do with the actual problem. At this point we decided to say what’s really
wrong, before the other company starts to ruin the already perfect working
We said that we know the solution
and asked if they want to know it from
us or still want to have the other IT company keep looking. Because they needed
to be online, they decided to give us the stage.
We slowly and calmly walked to the router.
My Boss: First, the reason
the switch is not routing is because a SWITCH is a SWITCH while a ROUTER is a
ROUTER. A switch shouldn’t route, it’s
the part of the router. Secondly, how are you in still in business if you can’t
see that someone unplugged the router?
At this point he put the power plug in and after few seconds an employee
Client: Hey, we have
Both the other IT Company and the
client who hired them were livid. I’ve never seen someone turn beet red and
ghost white at the same time.