This is an actual conversation with a client over email. Because they are on the other side of the world, we have a 12 hour delay to each response. Note – the file in question is a 75MB .WAV file.
Me: Thanks for your order. Because the file size is too big, please follow the link below to access your product. If you have any problems, please let me know.
Client: Hey! Thanks for the email. There wasn’t anything attached, though. Can you please send again?
Me: Yep – the file is too big to attach. There was a link at the bottom of the email. Here it is again:
Client: You forgot to attach the file again.
Me: I didn’t forget. I provided a link to where you can download it.
Client: YOU STILL HAVEN’T ATTACHED IT!
Me: I can’t attach the file – it is too big. You can download it here. Click this link and you will get it.
Client: You’re so incompetent. How can you not attach a file to an email? What the f*** are you doing in this business? Attach the f***ing file or give me a refund.
Me: The file is TOO BIG TO ATTACH. Click THIS LINK. FROM THERE YOU CAN DOWNLOAD THE FILE.
Client then logs a dispute on PayPal. They never clicked the link or accessed the file.