I work for a company that sets up high end phone systems for businesses.
Client: We want our system to work exactly like the previous phone system we had.
Me: Okay, well this can do most of the same things as that system, but it’s not going to work exactly the same.
Client: But we need it to be the same.
Me: All the things you had listed as needs are things our system can do, but the devices we use are different, so it’s going to work slightly differently. We will teach you the differences.
Client: No, no, we need it to be exactly the same.
Me: Can I ask, why did you leave your other provider then?
Client: It wasn’t working out. The system didn’t work the way we wanted it to.