The only thing that needs to be noted is that this story happened recently, and not in 1996.
Me: Can you attach the document and send it me?
Client: I can’t, my email doesn’t do attachments.
Me: Your email doesn’t do attachments?
Client: Yes, the email service I pay for doesn’t do attachments and I don’t want to pay more money for it.
Me: Attachments are free. I don’t know what service you have, but you can sign up for a Gmail account for free and attach anything.
Client: I don’t trust that. I like my email service.
Me: I insist– you must have the ability to send attachments on an email.
Client: Can I just mail the documents to you?