I’m a freelance website developer. A client tried to send me some information on an event and new logo they wanted to be posted on their website.
Client: All the information for the event is already on the internet. I sent the link to your email. Don’t know why you don’t have it.
Me: I’ll check my spam folder to see if it went there.
Me: I’m sorry, I still haven’t received it.
Client: That’s weird. It’s already on the internet. I just need it on my website.
Me: Where is it posted? If you send me the URL to the page I can copy it from there.
Client: Sure, it’s (reading slowly) file-colon-backslash-backslash-backslash-capital-C-colon-backslash-users-backslash-client-backslash-desktop-backslash-eventinfo.jpg.
Me: Uh … that’s not a URL. It’s the directory path showing where the file is stored on your compu – wait, did you just drag the document into your browser?
Client: Yes! Now it’s on the internet. I wanted to make it easy for you —
(obscured by the sound of me banging my head on my desk.)
Me: Unfortunately, I can’t pull a document uploaded to a browser window on your personal home computer.
Client: Would it help if I sent you a screenshot?
The client then sent me the EXACT SAME FILEPATH in an email.
Client: I just resent it. Oh, I just remembered- I need a hundred large size copies to post around town.
Me: First, I need you to send me the file in a way I can retrieve it. Have you sent attachments in an email before?
Client: Sure, I do that all the time.
Me: I want you to make a new email. Attach your document to it and send it to me. Only attach the eventinfo.jpg.
Client: Can I send the logo also?
Me: Yes. I need that file to be as large as possible. Ideally, it should be in vector format.
Client: A vector?
Me: It’s an editable format that can be scaled to any size without losing the quality of your logo. The file type should be .ai, .psd, .eps, etc.
Client: I can do that. It’s a .jpg but I can save it as one of the others.
Me: That’s not how it works.
Wait for it…
Client: What do you want me to save it in? I have two of the ones you mentioned but I don’t have “etc.” format.
I’m beginning to question this career path.