I needed a drainage pipe replaced at my house and contacted someone to help with the project. He found out that I did website design and asked if we could do a trade of service. Since the pipe was expensive I figured it would work well for both of us… My mistake.
After we signed everything he told me knew nothing about websites so I let him know everything that I would need to get started, explained that he would need a domain and to pay for hosting. It was then I learned that he could read emails but didn’t know how to respond. So what would normally be an easy exchange with a client turned out to be an utter nightmare.
Two-Three months after launch I got this phone call:
Client: I haven’t received a single phone call from my website.
Me: I’m sorry to hear that but just because you launch a website doesn’t mean you will immediately get business. You have to do marketing in order to get your website noticed.
Client: I wish you would have told me that. I told you I didn’t know anything about websites.
Me: I’m sorry for the misunderstanding but in the context of our conversation, I thought you were referring to the website building process. You said nothing about your marketing plan.
Client: Again, I told you I didn’t know anything about websites, you should have told me.
Client: I don’t feel like I got my money’s worth and I did a lot of free things for you.
Me: I’m sorry but I can’t read your mind and I charged you only 1/3 of what I normally charge. I sourced all the photos and wrote the page text myself, and I even created a logo for you, for free. So I believe a went above and beyond for a website that was only $800.
We literally went rounds on how I should have been able to read his mind and how slighted he felt with him unwilling to see my point of view. After the several rounds, I realized he was wanted me to do free digital marketing services, which I made very clear that I wasn’t going to do because the terms of our agreement were met.