I told the boys about you and we think the price is fine. We will do it this way: you send us the logo with a watermark or whatever and if we like it, we will pay you.
I did some work for a client involving website design and photographs of his company’s products. I finished the projects about two months before I was planning to leave the country and asked the client to send over the payment. After numerous reassurances that the check would be sent out by his accountant, he finally stopped responding to my emails, texts, and calls after more than a month of hounding.
The week before I left the country, I received an email from him that told me a check would be sent out that week... meaning I wouldn’t be able to ascertain if he had actually done so until I returned two months later. Fast forward two months, and of course, the check was never sent.
I once again contacted him to ask for the payment, and a few weeks after I emailed him, he told me that his old accountant was terrible and unreliable and that he’d since gotten a new one. He assured me that that I would receive the payment within a week. Then he asked if I was free to design a few other items he needed. I told him I would, but that I would need a 50% deposit upfront this time.
I haven’t heard from him since.
I pay people after the due date all the time, but I’ve never heard this ‘late fee’ thing. I recommend you don’t add that for the sake of repeat business with us.
A client who hasn’t paid me for over 5 months, refuses to answer my calls, emails, and letters, and only had the opportunity to say that because I called him from a number he didn’t recognize.
I run a printing shop that offers design work to compliment our services. Prior to any prints, we carefully explain our rates and any potential extra fees the client may encounter. However…
Client: I like them, how much do I owe you?
Me: Well, for the business cards you owe $XXX.XX and then for the design fee, you owe us about 15-minutes of work which is $X.XX (it was less than $20).
Client: No, I designed it, not you.
Me: Well, you supplied us with the logo, but we designed the card based off a color scheme similar to your corporate colors, we arranged the contact information, and we offer a copy of the illustrator file so you can avoid any sort of design fee in the future. Prior to printing, I told you -
Client: Don’t tell me that you designed this card. I designed it. I’m not paying a design fee.
We are a custom-apparel manufacturer who provides garments to a local boutiques. After eight months of phone calls and repeated attempts to make contact with a client to collect payment, we finally cornered them:
Me: This invoice is severely past due and I need to collect.
Client: I understand, but things have been really slow around the shop lately.
Me: So you haven’t been able to sell the product I provided to you? If not, I will stop by and pick up the unsold merchandise.
Client: I only have three or four pieces left in the store.
Me: But this means that you have sold the other 45 pieces!
Client: I don’t see your point.
Me: If you have sold the garments, then you should be able to pay me what you owe me.
Client: I just don’t have it. What if I placed another order?
Me: I just need a credit card to complete the transaction.
Client: OK my number is **** ****….
Me: What’s the country of the credit card?
Client: The what?
Me: What country is the credit card from?
Client: The what?
Me: What country do you live in?
Client: I don’t understand.
Me: If you were to point on a map, where do you live?
Client: (long pause)… From China
Me: So you live in China?
Client: No, what is where I am from.
Me: Where do you live now?
Me: Okay then. The total is $523.25 - can I process the payment?
Client: Oh no! I didn’t want to order anything, I just called for a price.
Me: Wait, we agreed to the product and the price - why did you give me your credit card to charge you?
Client: Because you asked me for it.
Me: In the future, that shouldn’t be your only reason.
I’m not giving a raise to someone who sits and plays with lines all day.
Way back in September…
Me: You said the cheque was in the mail three weeks in a row and I have received nothing. If I don’t receive anything in one week, I will be forced to take down your site.
Two weeks later…
Client: My site is down!
Me: I told you three times the site comes down without payment.
Client: And I told YOU three times that the cheque is in the mail!
Me: Well I still haven’t been paid despite you telling me that so many times.
Three weeks later, I received a postdated cheque.
We haven’t paid your invoice because the owner is in Mississippi…you know how hard it is to get in touch with people when they are in Mississippi.Someone who doesn’t realize I’m based in Mississippi.
Client: We don’t think you’ve delivered the quality of work that was in the reference video we sent you.
Me: Well, sir, that’s because the reference video had an $8,000 production cost, and you have a $400 budget.
Client: Why would that make a difference?