The client requests a flyer design. When it’s finished, they decide they want the ability to edit future versions to change dates.
Me: Do you have InDesign?
Me: That’s okay. I have a couple of ideas on how you can make those changes… Would any of these work for you?
The client doesn’t reply so I follow up a few days later. No reply. Eventually, I close out the contract and receive payment for my work. All of this happens without the client communicating or further updating me regarding their latest request.
A few months later, the client realizes they need me to redesign a small section of the flyer so they can edit future versions without compromising the design. This was one of the options I had originally suggested which they could have done under the original contract. Since there were multiple options and I wasn’t sure how they planned to edit the flyer, I couldn’t have just ‘done it and turned it over’ without getting the ‘go ahead’.
Client: Please make these changes so we can edit the design.
Me: Thank you for reaching out. I’ll be happy to help you with this. Since this project was closed out a while ago, I’ll need to send you a new contract.