Me: “I finished the design for the booklet’s front and back cover. Is there anything you want me to change?”

Client: “It needs to be more professional.”

Me: “What do you mean by that? I need some specifics. Colours, shapes or fonts? What am I changing?”

Client: “You’re the professional.”

Me: “I’m afraid I’m booked all afternoon. Are you free before then?”

Client: “Sure, I can be there in the morning.”

Me: “What time?”

Client: “Any time after noon.”

Me: “That’s in the afternoon, sir.”

Client: “Well, whatever you want to call it.”

Me: “Hey, I’m trying to get your logo set up for embroidery, but I am missing some information. The notes say that the emblem should be hunter green and gold, but I need to know what color ‘gold’ you are referring to. We can do a metallic gold thread — which is not microwave-safe — or we can do a gold-colored thread — which looks gold and is microwave-safe, but it is not a metallic thread — or athletic gold thread — which is the golden rod color that sports teams use. Just let us know if you want metallic gold, gold-colored, or athletic gold. Thanks!”

Client: “Gold thread is fine.”

A client needed desktop support; Word crashed, he hadn’t saved his file, and he couldn’t find any auto-recover data.

Me: “It looks like the auto-recover feature was turned off.”

Client: “That doesn’t sound like something I would do. I’m sure it’s turned on.”

Me: “I’m looking at your preferences right here; ‘Save auto-recover info’ is unchecked.”

Client: “Yeah, I’m pretty sure I wouldn’t do anything like that, so there must be auto-recover files somewhere. Keep looking.”

At our project kickoff meeting, I ask a client what method of communication he prefers.

Client: “Email is the best way to reach me and ensure that I get your message.”

I send him a project update via email two days later. After getting no response after two days, I query him again via email. He replies, also via email.

Client: “I get too many emails, so just call me here at the office.”

I call him the following week to get his approval on a design, and the receptionist screens my call. I try three more times over the next week, making sure to email with each call. 

On Friday:

Client: “Where are my proofs? We’re on a deadline.”

Me: “I called numerous times, but your receptionist wouldn’t let me speak to you.”

Client: “Yeah, I told her to screen my calls. Just call me on my mobile.”

I call his mobile three times the next week, leaving a message on his (generic) voicemail.

Once again, this brings us to Friday:

Client: “I just ignore my phone’s voicemail. Call my office or email me.”

I begin to do all three, in rotation, over the next week. After failing to reach him, I send him a certified letter to have him sign off on the final product.

He calls me three days later.

Client: “Why are you sending me a letter? It’s 2013, for God’s sake! There are better ways to get a hold of me.”