I installed a wireless modem and router for a client the other day.
There was only one plug point where the router needed to go. It had a multi-plug in it that was already full up, and didn’t have enough plugs for the router and antenna PSU.
Me: Hm. Do you have another multi-plug maybe?
Client: We do! Hold on.
They brought back another multi-plug with just enough outlets that when plugged into the original gave us enough plugs for everything needed. The lamp, LCD TV, router and antenna all fit now. They inspected it and signed off, I left.
One day later they called the office:
Client: The job isn’t finished. Our house is in danger of burning down, and it’s an eyesore. Fix it.
I went back and they told us their friend told them this was “very dangerous.”
Client: Move it if you need a plug.
Me: I can’t – that would require a new installation of equipment. I’d have to re-lay cable and cut through your walls and floors. That will cost you.
Client: Well, it’s incredibly unprofessional that you installed it this way! You should have discussed it with us beforehand!
Client: Do what you have to do, but we won’t pay for it.
Me: Well, you supplied the multi-plug. If you’re that worried about it, buy a surge protector with more outlets.
Client: If things like multi-point outlets are needed then they should be included in the installation quotation! Why should we provide the plugs if you’re doing the install?
I wanted to ask them if they thought wireless networks had wireless power as well.