Client: I haven’t received any emails since the website went live yesterday, I told you to be careful with our emails when migrating the site to the new platform and now my office is at a standstill!
Me: let me look into it.
I forwarded the ticket to my IT guy who gets in touch with his IT guy to resolve the matter. A few minutes later the client called back.
Client: Don’t worry about it. My PC was just running slow because I’ve been out of the office for a day