Tell your designer he can’t leave until tomorrow morning, I may want to change some of the wording on the website. I dont want him doing it from home, as someone might hack him and see what I’m planning…
Client: “Can you re-touch the hat off the man?”
Me: “Yes, what kind of hair would you like?”
Client: “You will see when you take the hat off.”
The following timing outline was part of a project brief I received on February 23 2010.
TIMING:The website was being built from scratch, based on some eight balsamiq wireframes, with some direction on the logo and no information about the mobile site.
02/23/2010 – Agreement to brief and hourly rate
02/25/2010 – Design Review # 1 – Logo, Website
02/30/2010 – Design Review # 2 – Logo, Website, mobile interface
03/01/2010 – Final Graphics aligned to and logo files delivered
03/03/2010 – HTML/CSS completed
We don’t like the slideshow at the beginning of the movie. Can’t you turn the pictures into moving images?
I hear there’s a lot of new web technology since we last spoke.. Can you put all that technology in our website?
Client: “The blue isn’t right.”
Me: “What PMS color are we trying to match?”
Client: “Oh, you know, the color of the Texas sky around daybreak.”
Good job in not replying to my email.
I went to your website and sent the email below, eight days ago, concerning an older theme you developed for tumblr. Here’s a lesson in business and networking for you. You don’t know who I am or who my contacts are. From my tumblr page and my email you wouldn’t guess that I ALSO have a masters degree in business, another masters in marketing, and a PhD in business, that my job is branding and marketing of top entertainment clients, that I have developed (or paid to have developed) dozens of sites for my clients, nor that my clients include Henry Gibson (deceased now), his son Charlie Gibson (the last Terminator film) or Zynga.
Now I know NOT to consider using you in the future for custom sites, no matter how beautiful the design may be according to your site’s testimonials. Design is great but it’s business, communication, CUSTOMER SERVICE and results that matter. Not replying to email doesn’t work well in any of those categories.
“No red, we don’t like to use red. It makes people think of being in debt and we don’t want people to think they will be in debt if they come to us.”
From the perspective of being an in-house designer:
Boss: “We want to use the name Auburn as our mass market name, but spelled A U B E R N instead of the traditional.”
Me: “Why the E?”
Boss: “If we spelled it with a U, we wouldn’t be able to sell our products in the south because of those people’s hatred and rivalry with Auburn University.”
Me: “You are kidding right?”