Client: I didn't realize you were going to do that.
Me: I said I would in the proposal document.
Client: No you didn't.
I looked it up - I had, on page three. I showed the client.
Client: I didn't read that far. If you want someone to see something, make sure it's on the first page.
Me: Then why did you ask for a five-page proposal?
Client: To make you plan.