I work as an admin in the southeast US. I made a call today to a vendor (a small, privately-owned, hardware store). I called them to check about an error.
Client: You got a credit memo?
Me: Yes, but I believe it was sent to us in error. [repeats reasoning]. Do you need the invoice number? I have it here.
Client: Do you have an invoice number?
Client:You should have an invoice number, it should start with A123.
Me: Yes, I have it, it's [full number].
Client: Yep, that's the invoice number. Says here it was issued to [says a company name similar to ours, but not the same.]
Me: That must be the confusion, we're [Other Company Name].
Client: So your name isn't on the invoice?
Me: Well, it is, in the Bill To and Ship To sections, but I think that was entered by mistake. Someone probably just searched the other company and came up with us.
Client: So wait...this isn't your invoice?