Our company CEO has a business partner who often comes into the office and demands we do small, but frequent projects for him. None of these jobs are properly scheduled in, and we often have little or no warning to plan around them.
The team and I have full schedules, and somehow have to squeeze his demands in around our scheduled/paid work. It’s very disruptive, but we make time for him as our CEO considers this work top priority.
One project involved the setup of a small 5-page website. Despite our busy workload and with a degree of compromise, we got it done. When we finally hand it over for him to populate (via the CMS), we get the following response:
Client: Don’t you know I have a busy schedule? I don’t have time to populate this site!