I was doing some work for a client’s business partner and had not yet received payment for work I had done. It was not totally surprising as this person continually second-guessed every design decision I made and tried to get everything done as cheaply as possible.
After sending two reminder emails over a span of four weeks, I sent a third and CC’d the client. (The client was able to see the email history.) Within five minutes of sending that email, I was paid.
Client: Hey, I wanted to follow up after that last email you sent.
Client: Are you upset? In the email you seemed upset.
The only difference in the last reminder email was that I had cc-ed their business partner (my regular client).
Me: ….I just like to be paid on time.
Client: So you’re sure you’re not upset?
Client: It just seems like you’re angry.
Me: I’m not angry.
…But I was starting to get angry that they were making this into an emotional vs a professional issue.
Client: Ok, cool. I just wanted to make sure everything was good between us.
Me: You paid my invoice, so we’re good.
Spoilers: we weren’t. I soon severed ties.