I’m an IT freelancer with cerebral palsy. I repair
most things but don’t offer micro soldering as I find I’m too shaky for that. Most people understand the limitation.
Client: I’ve got a tablet that needs a new charging port.
I had a look – definitely required micro-soldering.
Me: I’m sorry, I don’t offer this service. But here are two other shops that I can personally recommend.
Client: You can’t do this? Then why do you even run IT repair at all?
Me: I’m not comfortable doing this work, sorry. I’ve sent other people to those other shops before and they’ve told me they do excellent work, though.
Client: You’re completely useless, you know that?
This client then found me on all my social media accounts and left one star reviews on everything and kept posting really horrible comments.
I tried to let it go, but he kept hassling me for my “incompetence.” That’s when I uploaded a copy of my medical history, and explained why I didn’t do micro-soldering. At this point people started pushing back against this guy. After a week, he cancelled most of his accounts, which gives me some small glimmer of hope for humanity.
I don’t know why he got so angry that I didn’t want to break his stuff.