I’m a freelance video editor. I accepted a job from an acquaintance for a hugely discounted price – she had created an art installation and wanted me to put together footage she had.
It was going fine; I sent her a rough cut, she had a few notes, which I followed, etc. She payed, I delivered the full resolution file, and I assumed we were done.
Silly me. I get this email two weeks afterwards.
Client: Hi, I added credits to the end. Can you make sure they are high-resolution?
Me: The file I sent you upon receiving payment was at full resolution according to the raw files I was given. I would be happy to be of assistance, but I am unclear of what you would like me to do with this file.
What the actual hell?
The credits were obviously done in iMovie – they animated in and out obnoxiously, and the font was childish and clashed with the serious subject matter of the art installation. She had also managed to export the entire file at a much lower resolution than the one I gave her.
Client: I just wanted you to make the credits and titles look good. I had to put them in because I had a deadline and you didn’t do it fast enough. I don’t see why you’re offended.
Note: she had never asked for credits or titles during the week or so I worked on the project, through multiple revisions.
Me: …O-kay… I can do the titles. But I’m going to have to send you a separate invoice for the extra work.
So I had to go back to my original file and copy her title/credit text into formats and fonts that didn’t look like a middle school project done at the last minute.
She paid me and I sent it off – and quietly decided not to work with her again.
Pro-tip: if you’re hiring freelancers, don’t pretend you can do their job better than we can. You can’t, or you wouldn’t need to hire us.