I give away a small piece of software for free online. A potential user begins an email thread with me:
Client: CAN’T SEEM TO DOWNLOAD EVEN DONATING 5.00. ANY SUGGESTIONS.
Me: Sorry to hear about this problem. Can you describe where the trouble is?
Client: YEAH, I CLICK ON THE DOWNLOAD BUTTON AND NOTHING HAPPENS.
Me: First thing, make sure you turn off your caps lock button. Second, make sure you disable any popup blockers. good luck!
Client: I DID ALL THAT. IT STILL WON’T WORK. TRIED WITH MULTIPLE BROWSERS TOO. STILL NOTHING. JUST SEND THROUGH EMAIL PLEASE.
Me: No, seriously, turn off your caps lock button. When you type in all caps it means that you’re yelling rudely on the internet.
Client: I JUST DID ALL THAT. CAP LOCKS OFF, AD BLOCKER OFF, DIFFERENT BROWSERS. WILL NOT DO ANYTHING!!!!!!!!!!!!!!!!!
I never replied.