I work as a freelance web developer handling a lot of contract work from local businesses. I get a lot of word-of-mouth referrals. This client had been introduced by email to me from another previous customer.
Client: I’d like to get a quote for you to do these things: [proceeds to give an enumerated list of items]
Me: I’m going to need a day or two to research and prepare a quote, and I’ll get back with you.
Two days go by, I prepare the quote
Me: Alright, it will be $XXXX with a 2-3 week delivery timeline. Let me know how you’d like to proceed.
I don’t hear anything from her for two weeks. I figure she decided to work with someone else. I was also preparing to go on paternity leave for a week or two when our baby was born, and I didn’t want to have a ton of freelance projects in my queue that I would miss deadlines on.
Client: Hi, below is the last email I sent before today. I’ve been waiting for quotes from you on the following three issues. I’ve assumed you’ve been working on them. Please let me know where your work for me stands.
Now, mind you, she has at no point given me any money yet, nor given me credentials to get into her CMS to make the actual changes. Also, I did give her a quote on the issues. Apparently, she just has an issue with not reading emails
Me: Yes, I already sent an email quoting these issues, I’ll paste it again here.
I don’t hear anything for a few days, it’s starting to get closer to the due date of my baby.
Me: My wife is due to have our baby within the next week, and, while I would love to continue to handle your project myself, I’m trying to keep my queue as open as possible so that I am able to deliver on the timelines that I promise. I’d love to recommend an associate of mine, X, for you to contact with the needs of your project.
Probably good timing on that email, too. We had the baby the next day.
Client: (ignoring the “my wife is due” email) I need an ETA today on this work. Thanks.
Me: I’m going to again paste an email I’ve already sent regarding this project. To give you a further update, my wife had our baby this morning! So, I will not be replying to additional emails from this point forward. Here is the email I sent yesterday.
Client: If you give me an ETA, you can bill me today.