I was asked to do a “very simple” and “very small” project for a roofing company – they needed a presentation folder. The project was given to me on a Wednesday evening at around 7 PM. I was told to have it done by Thursday afternoon.
I received a call at around midnight on Wednesday
Client: Where’s the project? We’re running late.
Me: It’s not even Thursday yet.
Client: I just got to China, and it’s already Thursday here. Noon, to be more exact. Which makes you late.
Flustered, I stayed up until 4a to complete it using the criteria they gave: follow the website aesthetic, use the following elements, use the logo from the website (which I had to redraw due to its small size), use the corporate colours, etc.
I then get a call from the client’s mother-in-law, explaining (on behalf of her son), that they don’t like the colour choices, the elements I used, etc. She less-than-politely told me to start over.
Me: I’m afraid we’re already well outside what we agreed on as per our contract, and I would have to charge additional time if you want any more changes.
Client: You’re greedy and a cheat. I want our deposit back.
Me: I’m sorry, but you’ve already breached our contract several times and I’ve been polite enough to ignore the penalties that come with doing so.
Client: I’m in China, there’s nothing you can do.