I perform web hosting duties for a large
university. My team’s clients are university developers who you’d think
would know the deal by now. The website in question has a M-F 9-5 support
window, is the QA instance, and was recently upgraded.
at 6:30PM, Friday afternoon) Hey, the email function worked on the old version
of the site, but it’s not working now. Can you look into this as soon as
I’ll look at it first thing Monday morning.
7:55AM, Monday morning) It looks like the email function is still broken.
Please address this as soon as you can, I need to demonstrate it this
Me: It is
the first thing on my list today.
After about an hour of troubleshooting,
I discovered the problem and how to fix it. It required a reboot of the site,
so I emailed the client to let him know that there would be a short bit of
Me: Hi! I’m
going to need to restart the site at noon today to resolve the email delivery
issue. Please let me know now if that will interrupt your work, if I
don’t hear from you I’ll restart at 12:00PM sharp. Downtime will last about
Client: Is this
proposed downtime going to affect your progress with troubleshooting my email
proposed downtime is to resolve the email issue.
let me know when it is done.
Noon comes and I restart the site. I
received this update immediately after starting
I’m getting a temporarily unavailable error from the site, what’s going on?
When can I expect the site to be back up, I have a demo of the email
function this afternoon, also, is the email function fixed yet? I really
need that as soon as possible.