I have a client who does this thing where she doesn’t read any instructional emails and will say “I dunno, it doesn’t work,” I guess hoping that I will just do things for her. She recently asked me to add her mom to her Google Analytics account….and I guess it runs in the family.
Client: Hi, can you add my mom to the google analytics account?
Me: Done, she can log in using her email credentials. She should be getting a confirmation email as well.
Client: What’s the link to log in to Google Analytics?
Me: It’s just analytics.google.com. She’ll be prompted to log in.
Two days later:
Client: My mom would like access to google analytics, she been added yet?
Me: …Yes, she has access.
In asking this question, the client replied to the email where I gave her the link to log in, as well as instructions.
Another two days later:
Client’s Mom: When can I have access to Google Analytics?
Me: Uh… You’ve had access since Tuesday.
Client’s Mom: Weird, the link you sent me to log in doesn’t work.
She includes the link that “isn’t working, and not only did I not give it to her in the first place, it has nothing to do with analytics.google.com.
Me: (repeatedly banging head against wall).