I do IT support.
Client: My PowerPoint presentation has disappeared! I have a meeting at 15:00 and I need to get my presentation back! (It was 14:50 when she called).
Me: When did you last have the PowerPoint?
Client: It was about three months ago. It was always on my desktop!
Me: It seems that your PC was recently upgraded from Windows XP to Windows 7. Staff in your office were informed several weeks before the upgrade that any data stored on PCs needed to be backed up to corporate network drives so it wouldn’t get lost.
Client: I never received any emails about this! You have lost my PowerPoint presentation! Now I have to go to the meeting without my data!
Me: I’m sorry that you feel this way, but your office has been advised several weeks before the upgrade to ensure that no data is lost. We kept the original hard drives of upgraded PCs for several weeks after the upgrade, but as this is now about 3 months ago, the drives have been salvaged. I will check to see if we still have your old hard drive, but chances are slight.
Client: (screaming) I cannot believe you lost my data!
She kept yelling a bit longer and then hung up on me.
Afterwards, I checked with a colleague, who suggested that there could be a backup folder on the staff member’s desktop. I remotely checked her hard drive and guess what – there was a folder called “BACKUP old PC” on her desktop, and in it was the PowerPoint presentation she claimed we had lost.
I immediately called her back and left a voice message to tell her that the PowerPoint was on her desktop. I then copied it into an email which I sent to her, advising her of the same.
I never heard from her again. I later learned that she had called several of my colleagues in the past when she was in similar situations where she was late with projects, ill-prepared, and she always blamed IT for her failures. She had a habit of yelling at us and then hanging up.
We were all happy when we heard that she left the company.