Client: Can you
help me? This training site won’t take me to the page whenever I hit “Launch.” My pop-up blocker is turned off,
so that can’t be it.
Me: Sure, let me
take a look.
Client: Let me
just close these tabs that keep opening.
They close several identically-named tabs next to the one
they’re working with.
Client: Okay, so all I do is
click Launch, and then this window pops up.
A small window pops up telling them they’ll be redirected
to the page. At the same time, another tab opens along the top, identical to
all the ones they just closed. They click OK.
Client: And then
nothing else happens.
Me: What’s in
that tab that just opened?
They click on it, and
in it is exactly the page they were trying to reach.
Client: Oh, you
mean I had to click on the tab?
Sometimes it pays to actually read things before you
close them. IT lesson 101, ignored by 70% of my clients.