I was getting started working with a well-known, respected business in marketing & sales projects. The business sells very expensive items.
I was learning as much about the business as possible. The Sales Manager must have been getting paid at least six figures, but he seemed a bit off to me.
In the short time I was there, the Manager sulked and spoke sarcastically to a number of staff members. He rarely left his office.
A customer arrived and wanted to speak to a salesperson about specific questions he had, but no one was available to help the customer besides the Sales Manager.
Me: There is a customer waiting to speak to a salesperson, but no one is available.
Sales Manager: Well, what questions does he have?
Me: Various questions. He said it’s important that he gets the right answers from someone experienced with the products.
Sales Manager: I can’t help him. I don’t know enough about those products to answer his questions. I haven’t answered customer questions about these products in years, and I hardly leave my office. You will have to find another Salesperson. Can you write down his questions in the meantime?
I was shocked that the Sales Manager openly admitted to being incompetent.