A client wanted a movie clip inserted into the magazine.
I put the video clip thumbnail in the proof, assuming that's what they meant.
Client: I pressed the play button and nothing happened.
I work as a senior graphic designer at a printing company that also offers trade-show and display solution. One of our customers is a dentist and his wife is a holistic therapist. They are going to come to a show and they need a portable booth solution.
They sent me a number of photos for consideration. All of them were the cheesiest photos that almost every dentist office uses to advertise their denture business. Some of them have “Happy Valentine” wordings in the back of the couple, and some are more towards to “Funeral” service… They asked me to choose one out of them. I chose the one that less “dating” and “funeral” vibe and told them why I chose it. The next morning, his wife told me she wanted to use photo of a couple making a heart with their hands. My boss and I laughed, but we decided to go with what customer wants because, well, customer is king!
A week after, the booth was done and delivered to them. The wife suddenly called my boss at the end of today to tell him that she didn’t like the font used for the main slogan.
Client: I didn’t expect that font.
Me: But we had not heard from you saying that you didn’t like it. Didn’t you see the proof sent by my designer before you approved it?
Client: Yes I did, but I didn’t see the font.
Me: What about the printed proof? I showed it to you and your husband. It clearly show how the font looks like.
Client: Well, I asked 3 people in my office and none of them liked the font.
Me: But you approved it. Had we heard that you don’t like the font, we would have changed to the font you want.
Client: (10 seconds silence) …I still don’t like it.
Over the years I’ve done some work for my alma mater, primarily for student organizations, It’s typically easy stuff, a simple flyer here, a postcard there, and I don’t charge much (and it’s also great for my relatively thin portfolio).
As expected, the cheapest clients can sometimes be the worst but a lot of students are generally understanding. Recently however, I was working with a faculty member who sent me three emails in the space of an hour:
Client: Did I submit the flyers for print yet? It should be done by now.
Client: Here’s a typo in a name I submitted that I forgot to mention several emails ago.
Client: Please ad this sponsor logo.
Client: You followed the brief exactly and gave me what I asked for. I’m really disappointed, and it’s not your fault. In fact, if I’m being perfectly honest, I have no idea what the f*** I was expecting.
Finally, a client who recognizes that it's not my fault. So why am I crying?
I’m working with a client, creating covers for study guides to other books.
Client: I want the covers to look exactly like the books they’re covering – enough that someone might be this instead of the original.
Me: That could be considered plagiarism. It would be much safer for me to come up with something similar, but different.
Client: I insist.
I spent too much time going through thirty revisions, each time getting closer and closer to the original designs. Finally, I send the 29th version, only to find out that one of the two people that have been receiving the versions didn’t actually understand that what they were receiving were ACTUALLY the book covers. This was after a month.
The primary client looked at the latest version and decides that the cover looks close enough to the text that it’ll work for now, “since once it goes to the publisher, they’re going to put their own cover on it anyways.”
Cue internal screaming. It’s still going. I’ll let you know when the screaming actually stops.
I am a Digital Design student, but I do some freelance work on the side for friends and family. During a family gathering, my uncle approached me:
Client: I need a logo for my new company. Can you do that?
Me: I'd be happy to!
A few days later he emailed me with the specs for the project, along with an attached file of an art piece of a lion.
Client: I want this to be the basis for the logo. Photoshop these parts and add some text, but keep the logo intact.
The art piece was very highly detailed and had the artist’s information on the bottom along with a link to their deviant art page (in a section I was supposed to delete, obviously). I highly doubted my uncle got permission to use the piece, so I went to the artist’s page and found it very clearly stated; “NOT AVAILABLE FOR REUSE OR EDITING OF ANY KIND.”
Me: I looked up the piece and it's clear you didn't get permission to use it. If we go forward with this, we could both get in legal trouble. If you want, though, I can do something similar but different myself.
I sent that email weeks ago. He hasn't contacted me again.
Thanksgiving might be awkward.
Client: Hey the website you built is not working. We need you to fix it.
Me: Okay, let me see what it is doing on my end. Hmm. It seems to be working just fine.
Client: It’s not working here. You need to do something.
Me: Can you go to any other websites?
Client: No, the computer says there is no internet connection.
Me: Okay, that means you’re having a problem connecting to the internet on your system.
Client: Not really sure what that means, but we need you to fix our website, it is so messed up we can’t get anything to work.