After a two-hour meeting with a client, I sent her a summary email.
Client: I don’t like e-mails, I’d rather talk live.
She calls me, claiming the notes are wrong. After another two-hour conversation, I rewrite the summary and project brief to confirm that it is correct this time.
Client: I told you, I would rather talk through this.
Me: These are records of our meetings, to make sure we’re both on the same page.
Client: We’re never going to be on the same page, because I don’t want to look at any damn pages!