A client gave us a last-minute request to get a file ready for a client so he could impress them. We worked all night to get it done, sent it off, and I got ready to go to the meeting. The client called at 8:30, an hour before our meeting:
Client: Where are you?
Me: Just had breakfast, leaving in 10 minutes.
He started swearing, and calling me stupid and irresponsible.
Client: You won’t make it in time! You haven’t even sent the e-mail with the file! You should’ve sent it hours ago!
Me: We sent the e-mail at 7am to you and the external client.
Client: You did NOT. I didn’t receive it. I can’t believe this. You failed to do your job, this is not why I hired you!
Me: We’ll resend again.
Client: (continues screaming profanities)
I arrived at 9:21, and checked my email. The external client confirmed that they’d received the email at 7 AM. I showed up to the meeting and the client was there.
Client: They’ve received the e-mail.
He said this in a soft voice, almost – ALMOST – like he was admitting he was wrong to scream at me earlier.
Me: Cool. Did you receive it?
Client: I haven’t checked my email yet.
I fired the client as soon as the job was done.