Technically, this was my boss, not the client. When I started working full-time, I worked for a corporate communications company running the duplication department (videos, CDs, etc). We’d gotten a large CD order that, frankly, we were completely unequipped to handle.
Me: We can run 12 copies at a time, which it looks like will take about 8 minutes to run. So for 8,000 copies, we’re looking at about two years. We need to get a large-capacity bulk duplicator or else outsource this.
After some back and forth, we ultimately decided to outsource the order. Since it was a purchasing issue, the boss assured me he’d take care of it.
Two weeks went by, and I didn’t hear anything.
Me: Are we still outsourcing that large order? Do I need to send the originals anywhere?
Boss: I’ll let you know. Why don’t you just give me the originals?
A month later…
Boss: Hey, the client’s asking about the CD order. Did you get it done?
Me: Uh, well… no…?
He then reamed me out for dropping the ball.
I quit shortly after that, and the company lasted another couple years before closing their doors. Turns out I was the first rat to notice the ship was sinking, and the others quickly followed suit.