I run a small web and software development outfit and we accepted a contract to fix the website woes of this older gentleman. He has his website hacked and defaced every few months so our recommendation was to plug the holes and relocate to a new hosting provider.
Me: Transferring your emails could take a while – maybe a few hours. You have about 15 gigs. We’ll put off having you use the new hosting’s email server until we can get those migrated
Client: No. Give me the access now, I’ve already paid for it.
Me: Understood. Just so you know, you won’t see your old emails until we can get those transferred.
Client: Just get it done!
15 minutes later:
Client: I can send and receive new mail but I cannot find my old emails! I pay you well, I refuse to be treated like this!