I worked for a small software company and the week before this one of our installers had done a week’s worth of installation and training at the client’s site.
Monday morning the client called screaming that nothing is working and he isn’t going to pay. He won’t talk to tech support and won’t allow anyone to walk him through the issue over the phone. He insisted someone return and uninstall everything. Our company president convinced him to let us send a tech team to find out what’s going on.
We drove 3 hours one way and arrive at his office. He yells and blusters that he isn’t paying and he doesn’t know why we have to be there since nothing works anyway.
We got to his office and he and most of the people in his organization are there, all squeezed in, and he goes to the desk and points at the screen.
Client: See? It isn’t working.
Me: Ok, let me take a look. What’s your user name and password?
Client: I don’t know! That’s why it isn’t working!
Other worker: Hey boss…remember? We set all of our user names to our first name, and the password is our last name.
At this point, the client typed his first and last names in the field.
Client: Huh. I guess it is working. Ok, I guess we didn’t need you after all.