I work as a graphic designer for a small family-owned sign company. Whenever a client comes in and places an order we usually need a down payment before we can begin working on anything, and therefore before we send any proofs for approval.
Client: Can you please proceed with the banner?
Me: Once you send payment I will begin work!
Client: Are you going to send me the proof before I pay?
Me: I am sorry Ma’am, as per company policy we can’t send any proofs before a payment is made.
Client: I’ve always gotten the proofs before paying. I absolutely need this by Friday. Please don’t hold things up over payment.
She then called my manager, who told me to just send her the proof. I did. This was at noon.
I waited until the end of the day to jump on any changes. She didn’t send them. I went home. The next morning I came to work and we still hadn’t received anything. She also wasn’t answering her phone.
It’s Friday now, we still haven’t heard from her. I think at this point we can all agree that if it doesn’t get printed on time, it’s on her – not our payment policy.