Client: Why isn’t this feature working?
Me: In order to finish this app by the end of the day for your demonstration, I put in some filler content. All of your other main features still work.
Client: How long would it take to code the feature?
Me: With testing? It wouldn’t be ready before the end of the day.
Client: If you guys don’t know how to code or how to get things working, I don’t want that to cut into the hours that I paid for.
Me: Talk to my supervisor. I’m just the designer.
The client in question was on a retainer agreement, where he purchased a set of hours for a discounted price. Turns out, his hours weren’t being logged very conservatively, and I wrote an iPad “app” in “three hours.”
I don’t think he had to worry about getting ripped off. I think we did.