While working at an advertising agency I had a particularly demanding client account. Our client required a deliverable to be in their inbox by 9 am the following day. While a pain in the ass, I completed the request and sent it out after hours before leaving. The following morning within 10 minutes after 9 am, we received an angry email.
Client: We still have not received this deliverable and it is now past the mandated time. Explain why this happened.
Not even five minutes later, we received a notification that the client was attempting to recall the email.
Client: Please ignore the previous email. The deliverable somehow ended up in our junk box.
Strange, considering nothing else we had ever sent them never ended up there. More likely the client was looking for an excuse to chew us out, gave us a ridiculous deadline on purpose, and then didn’t even bother confirming we hadn’t finished it.
He gave a half-hearted apology, but the damage was already done. We were already fed up with the attitude and wound up firing the client