I’m a screen printer with lots of repeat clients. We keep all art/films on file so we can easily reprint the same shirt over and over without re-confirming size or what-have-you.
A client emailed asking for a reprint of a shirt we’ve done 4 times before. They sent their shirt sizes and I responded with an invoice that included the print size, color and location.
Client: Great! I’d like to go ahead and place the order. Can we just confirm where the designs will be placed on the shirts?
Me: Oh, sorry. I thought this was a reprint of your standard front print.
Client: What does that mean?
Me: Sorry, maybe I misunderstood your question? The print will be just as you asked for – 9″ wide on the front?
Client: Can you show me where the image will be placed on the shirt?
I sent the client a photo pulled from their corporate Instagram of the last run of shirts with the same design, same placement.
Client: Great. Just to confirm, THIS is how they will look?
Attached was the exact same photo I sent him.
Client: Great, let’s go ahead with the order!
I’m still confused. Why was he so worried? Why did he send back the same file to double-check?
Was he trying to trick me?