Me: We can’t advise using this image for the banner you wanted. Do you have the original photo?
Client: No, this is all I have. Why can’t you use it?
Me: Because it’s a small, low-resolution image, it’ll look horrendous when blown up to the banner size.
Client: Can’t you use the computer to make it bigger?
Me: That’s not how it works. Can you get hold of the original photo? I can see what I can do with that if you have it.
Client: Jesus, if you don’t want the work, then just say so. Don’t make up f***ing excuses. Are you going to do it or not?
Me: We can do it, but it’s going to look terrible unless you can send me a larger image