Whilst conducting a training session with a client on a new piece of software, I came across a trainee who couldn’t get past the welcome screen. The screen prompt read, “Would you like to continue to the login page?”. I asked if she wanted to continue to the login screen to which she replied “yes”. So I instructed her to “…just say ‘yes’ then”.
The trainee then proceeded to lean towards the monitor and in a very determined tone, literally said, “YES.”
