Client: “My computer is frozen!”

Me: “What screen is it frozen on?”

Client: “The first screen, where it says push ctrl+alt+del to log in. I can move the mouse around, but when I push those buttons it does nothing”

Me: “Is your keyboard plugged in?”

Client: “No, It’s a wireless keyboard”

Me: “Have you changed the batteries?”

Client: “This thing takes batteries!? I thought it ran off satellite power.”