After advising a client to condense his top navigation links from run-on sentences to a more precise choice of words:
Client: “You know, I was a contractor years ago… and you remind me of a finish carpenter I once worked with.”
Me: “How so?”
Client: “He was always trying to do better than he had to, regardless of what I told him. Just trust me.”
Me: “I just always do the best I can.”
Client: “Yeah. That’s your problem.
[Pause]
Don’t worry, you’ll learn.”
