I run an embroidery business and my first really REALLY big order came in a few weeks ago. It’s still not done. Why? Well…
Client constantly changed their mind about what color they wanted, kept adding images and text to the hats, and argued with me for a full day about copyright laws. This whole deal took two weeks, and now he wants them by Friday because suddenly he doesn’t need them for work, he needs them for his nephew’s boxing club.
Some snippets from our texts:
Client: My nephew really like the gloves image that I send you because it is the classic olld [sic] school shape of old-school gloves.
Me: If you would like, you can purchase the image and then email it to me. To not purchase it before using it is theft.
Client: If you copy an image from Google is theft?
Me: Yes. It is stock imagery that is to be paid for. To use an image without permission with the intent to profit from it is theft.
Client: I understand but it is not for any kind of business. It’s for kids. No profit.
Me: I am the one making a profit, and would be the one in legal trouble.
Client: Wow!! Pretty passionate! You know a lot about this stuff. I am not a thief either, and I don’t like things for free either. I will purchase the image when I get home and send to you.
After this day-long conversation, he must have been searching around on the site because he sent me five or six images that were all significantly more expensive and would not have made for good embroidery. I will be taking note of this whole thing and adding things to my order forms to ensure that this kind of runaround doesn’t happen again.