I sold a website to a client. He rejected my offer of doing a free website transfer and said he’d install it himself.
Me: I’ve sent you the bundled zip file from XXXX Hosting for you to install to your hosting platform.
Client: I use GoDaddy, I can’t use zip files from your hosting for GoDaddy zip files.
Me: Here’s a link to GoDaddy explaining how zip files are universal.
Client: I don’t know why you’re making this difficult. You said you would do a free website transfer.
Me: Yes, I’m happy to transfer/install your website free of charge.
Client: I can’t give you access to MY hosting account, are you crazy? You need to take care of this and give me zip files that work for GoDaddy.
Me: (Lying through my teeth) Hey okay, I found special software just to create GoDaddy zip files. Upload sent.
Client: Thank you for finally paying attention. I unzipped everything but it doesn’t work with my new mySQL files.
Me: You can just use the existing file included in the ZIP.
Client: This is taking too long, you need to install this all for me right away.
Me: I will need your username and password. You can create guest access.
Client: Why didn’t YOU tell me about guest access? I can’t know everything.
Me: Sure. Anyway, have you created guest access yet?
Client: No, I can’t follow GoDaddy’s instructions. Here is my username/password so you can log in and create the guest access.