Client: Brad is unable to log into his account and he definitely has one. What do you know about that?
Me: Well, nothing yet. Which account?
Client: BRAD. In the [X] Department!
I don’t know these people. I don’t know “Brad.” They didn’t even provide a last name.
Me: …Okay. Do you know which account?
Client: Brad’s account! Are you even listening?
Me: Yes. Is it Brad’s account for the software?
Me: Which account is it then? His training one or the-
Client: IT’S BRAD’S ACCOUNT!